01What we do
SteadyWithGrace provides friendly phone companionship and daily conversation for older adults. We are a social connection service, not a medical or care provider. We do not diagnose conditions, give medical advice, administer medication, or provide personal care.
02Who can use the service
You must be 18 or over to sign up on behalf of an older adult. If you are signing up for yourself, you confirm you are the person who will receive the calls, or you have the authority to arrange this on their behalf.
03Calls and scheduling
We aim to call at the agreed time each weekday. Occasional rescheduling may happen due to staff availability or unforeseen circumstances. We will do our best to give notice when this occurs. Missed calls due to the recipient not being available do not qualify for a refund, though we will attempt to reach them again later the same day.
04Billing and cancellation
Plans are billed in advance on a recurring basis. You may pause or cancel your plan at any time by contacting us. Cancellations take effect at the end of the current billing period. We do not offer partial refunds for unused days in a billing cycle.
05Not an emergency service
SteadyWithGrace is not an emergency response or crisis service. If you or the person receiving calls are in immediate danger or need urgent medical help, call 999 or your local emergency services.
06Privacy
We keep call notes and personal details confidential. We only share information with you, the person who arranged the service, unless we have a serious concern about someone's safety.
07SMS and text messaging terms
When you provide your mobile phone number and consent to receive text messages from SteadyWithGrace, you agree that SteadyWithGrace may send you SMS or MMS messages relating to your inquiry, account, or use of our services.
Messages may include responses to callback requests and other inquiries, appointment scheduling, reminders and confirmations, updates about a SteadyWithGrace service or plan, notifications relating to companion calls, customer support messages, and other service-related or account-related communications.
Message frequency varies based on your interactions with SteadyWithGrace and the services you use.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. After you opt out, you may receive one final message confirming that you have been unsubscribed. You will no longer receive text messages unless you provide consent again.
For assistance, reply HELP to any message, call us at +1 781 630 4731, or contact us at help@steadywithgrace.com.
Consent to receive text messages is not a condition of purchasing any SteadyWithGrace service.
Mobile carriers are not responsible for delayed or undelivered messages.
Your use of our text messaging service is also subject to our Privacy Policy. Our Privacy Policy explains how we collect, use, and protect information associated with our messaging program.
SteadyWithGrace does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.
08Changes to these terms
We may update these terms from time to time. If we make significant changes, we will let you know by email or when you next log in.
09Contact
Questions about these terms? Reach us at hello@steadywithgrace.com or call +1 781 630 4731.
10SteadyWithGrace SMS program
The SteadyWithGrace SMS program sends account and service-related text messages to users who opt in. Messages may include callback confirmations, appointment reminders, updates about your plan, notifications relating to companion calls, and customer support replies.
You can cancel the SMS service at any time. Just text "STOP" to the number you receive messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@steadywithgrace.com or +1 781 630 4731.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions with SteadyWithGrace and the services you use. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our Privacy Policy.