Privacy Policy

01Who we are

SteadyWithGrace provides weekly phone-based companionship and support calls for older adults. We are committed to protecting your privacy and handling your data responsibly.

02What information we collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and postal address
• Emergency contacts: names and phone numbers of family members or nominated representatives
• Call records: notes and summaries from our conversations to ensure continuity and quality
• Usage data: how you interact with our website, including pages visited and time spent
• Technical data: IP address, browser type, and device information

03How we use your information

We use your personal data to:

• Provide our weekly phone companionship service
• Match you with a suitable regular companion
• Keep family members informed, with your consent
• Improve our service and train our team
• Respond to enquiries and feedback
• Send service-related communications
• Maintain safety and quality standards

04Legal basis for processing

Under UK data protection law, we process your personal data on the following bases:

• Contract: processing is necessary to provide the service you have signed up for
• Consent: where you have explicitly agreed, for example to share updates with family members
• Legitimate interests: to improve our service, ensure safety, and prevent fraud
• Legal obligation: where required by law or regulatory bodies

05Who we share your data with

We do not sell your personal data. We only share information with:

• Your nominated companion and our internal team, as necessary to deliver the service
• Family members or representatives you have explicitly authorised us to contact
• Trusted service providers who help us operate our business (for example, cloud hosting and telecommunications), under strict confidentiality agreements
• Regulators or legal authorities, if required by law

06We do not sell or share your data

We do not sell, rent, share, or transfer your personal information or consent (including mobile opt-in and phone numbers) to third parties or affiliates for their own marketing or promotional purposes. Consent gathered by SteadyWithGrace stays with SteadyWithGrace and is never sold, shared, or transferred, not even to affiliates.

The only situations in which we may share your personal data are:

• With service providers who help us deliver the service you have signed up for (for example, our telephony partner Twilio, or cloud hosting providers), under strict confidentiality agreements and only for that purpose
• In the event of a business merger, acquisition, or sale of assets, in which case your data would transfer under the same protections described here
• With law enforcement or regulatory authorities, where required by law
• With your explicit consent, for example when you ask us to share updates with a nominated family member

07How we keep your data safe

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encryption, access controls, and regular security reviews. All our team members are trained in data protection and confidentiality.

08How long we keep your data

We keep your personal data for as long as you remain a client, and for a reasonable period afterwards to fulfil our legal and regulatory obligations. Call notes are retained to ensure continuity of companionship and are securely deleted when no longer needed.

09Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to how we use your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month.

10Cookies and tracking

Our website uses cookies and similar technologies to understand how visitors use our site and to improve functionality. You can control cookies through your browser settings. We may use analytics services that collect anonymised usage data.

11Text messaging (SMS) consent

SteadyWithGrace does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

We do not share or sell text messaging originator opt-in data or consent with any third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will only be shared with service providers used to deliver messages.

We may use your mobile phone number to respond to inquiries and callback requests, schedule and confirm appointments, send service updates and reminders, notify you about companion calls, and provide customer support.

12Third-party links

Our website may contain links to third-party sites. This privacy policy does not apply to those sites, and we encourage you to read their privacy policies before providing any personal information.

13Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: hello@steadywithgrace.com

Phone: +1 781 630 4731